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Terms and conditions

These Terms & Conditions apply to all services that we (Create Health Limited trading as CREATE Fertility) provide to you. We reserve the right to modify these Terms & Conditions any time. Please check back regularly for any changes.

IMPORTANT: Please note that no provider of fertility treatment services is able to guarantee a successful outcome or an absence of complications. Accordingly, we are unable to give a commitment that any fertility treatment that you undertake will lead to a pregnancy and/or will be without complications.

Consent forms

  • We will discuss your treatment options with you during your pre-treatment consultation(s). You will need to consent to your chosen treatment(s) prior to the start of any treatment. You must not sign any consent form if you either do not agree with the statements that you are being asked to agree to, or if you consider that anything is unclear. You should not sign any consent form until any questions that you may have are answered to your satisfaction.
  • You may withdraw your consent after you give it by giving us reasonable notice/confirmation in writing of the withdrawal of your consent.


Screening tests/counselling

  • Some treatments come with mandatory screening tests and/or counseling. You must agree to undertake these in order to undergo the treatment.


Clinical staff and appointments

  • Whilst we make reasonable efforts to ensure that appointments run to time and in order to provide continuity of service, we cannot guarantee that appointments will not be delayed or that you will see the same clinician on every visit.


Prices and payment

  • Our Price Guide is subject to change without notice. The price of any consultation/treatment will be confirmed to you at the time of booking. Please note that the costs of any excluded items (please see our Price Guide for details) and for dealing with any unforeseen complications and/or requests for additional services are in addition to any fees agreed in advance of consultation/treatment and become payable as they are incurred.
  • Payment for services provided by CREATE Fertility is required in full at the time of booking and in any event before your consultation or (as applicable) the commencement of the treatment or service. We reserve the right to cancel any appointment if payment has not been received.
  • If you decide not to proceed with treatment (IVF, IUI, FET) following a treatment consult, a consultation and support fee of £500 will be charged.
  • If you have not had a scan with us in more than 3 months, a follow-up scan is required prior to commencing any treatment. This reviews your personal situation and clinical findings which may have changed since your last scan. This scan is chargeable as per the current price list.
  • All prices are in pounds sterling. All prices include VAT (where applicable).
  • Where stimulated IVF/ICSI, Egg Donation (both UK and overseas), Natural, Natural Modified, egg sharing and surrogacy cycles are not successful, we offer a free follow-up consultation within six months of the date of the negative result.
  • Any treatment packages must be agreed and paid for before treatment commences.
    • If you opt for a 3 cycle package, you are entitled to a maximum of 3 egg collections, embryo freezing and storage for the duration of the package (maximum period of 12 months), and 1 embryo transfer. The 3 cycle packages should be completed within 12 months.
    • If you opt for a 6 cycle package, you are entitled to a maximum of 6 egg collections, embryo freezing and storage for the duration of the package (maximum period of 12 months), and 2 embryo transfers. The 6 cycle package should be completed within 12 months.
    • If you opt for the IUI 3 cycle package, you are entitled to a maximum of three cycles, however, once a clinical pregnancy (foetal heartbeat) is present, you will not be entitled to further cycles within this package and you will not receive a refund for the remainder of the package.
    • 3 cycle fresh embryo transfer packages do not include freezing or storage for surplus gametes/embryos. Freezing and storage will be charged additionally at current pricing.
  • The clinic accepts debit and credit card payments as well as bank transfers. We do not accept cash or cheques.
  • In the event that a clinician recommends elective freezing for your cycle due to your individual medical circumstances, you will be required to pay for freezing and storage. For situations where 1-2 embryos require freezing for a maximum of 3 months (from date of egg collection) the cost is £395. If multiple embryos/longer storage term is required, the cost of £995 for freezing and storage for 2 years applies. In these circumstances you are entitled to a discount of £400 from standard clinic pricing for your frozen embryo transfer (FET). To receive the discounted price all treatments must be paid in full before treatment commences.


Payment Plan Terms

  • If you opt to pay for your treatment through our finance scheme you are bound by the terms and conditions of that agreement. The initial treatment costs were estimated at the time of your initial consultation based on an assumed level of medication, scans and tests based on your personal circumstances. As with any medical treatment, this may vary depending on how your treatment is progressing and may need to be adjusted. If you require additional medication, blood tests and treatments above the estimate they are chargeable at the standard retail price at the time of purchase. Unfortunately additional cost items cannot be added to your finance plan and need to be funded separately.


Cancellation and refunds

  • Drugs and consumables are not returnable or refundable.
  • Services are not refundable once performed and are otherwise subject to our terms relating to refunds and cancellations.
  • In the event that a treatment cycle is abandoned prior to egg collection/embryo transfer, a charge will be incurred of £200 per scan that has been completed. Any other services rendered will also have to be settled in full.
  • In the event that no egg/eggs are collected at the egg collection, the cycle package is considered completed and no refund will be issued.
  • In the event that no embryos created from any of the treatment cycles (Natural, Natural Modified, Mild) are suitable for transfer or freezing, the cycle package is considered completed and no refund will be issued.
  • In the event that a frozen embryo transfer (FET) cycle does not result in suitable embryos to transfer because the embryo(s) have not survived the thawing process, a refund of £400 will be issued.
  • Consultations may be cancelled and rescheduled provided that not less than 48 hours’ notice is given. If consultation appointments are cancelled at less than 48 hours’ notice or are not attend, no refund will be given.
  • Our Price Guide details what credits/refunds are available in respect of treatments/packages that are discontinued. Where our charges are refundable a credit may be applied to your account. Otherwise, refunds are normally made within 28 days.
  • 3 Cycle packages - Should you decide to cancel your Cycle Package the following charges will apply. You will be refunded the difference of the remaining costs of the Cycle Package you have paid less the charges set out above.
    • Cancellation prior to beginning treatment, you will incur a £500 cancellation fee; or
    • Cancellation after 1 cycle of treatment, you will incur a £500 cancellation fee plus the cost of one cycle of treatment at the full price of treatment.
    • Cancellation after two cycles of treatment, you will incur a £250 cancellation fee plus the cost of two cycles of single cycle treatments at the full price.
    • If an ICSI package is purchased and the cycle package is not completed you will be required to pay the difference between the discounted rate of each ICSI (set out in the Prices and Payment section above) and the standard rate of ICSI cycle per completed treatment.


Additional and third party services

  • Costs for medication, blood tests, intravenous sedation anaesthesia, in-vitro maturation, additional scans, other laboratory tests and additional procedures can vary depending on your clinical need and your response to treatment. Any additional services will be chargeable at our standard rates or, where these services are provided by outside parties, at the fees charged by that provider.
  • In some circumstances additional services will need to be performed due to recommended changes to treatment. For example if on the day of egg collection, ICSI is recommended due to a change in the quality of sperm, then this will need to paid for prior to the treatment being performed. These treatments will be discussed with you prior to them taking being carried out.


Consequences of non-payment

  • We reserve the right to cancel appointments and discontinue treatment/services for non-payment of our fees. Failure to pay the applicable fees for frozen storage may lead to the stored embryos/gametes being destroyed.
  • The clinic regrets that if accounts remain unpaid for more than two weeks legal action may have to be taken to retrieve the amount owing.



  • Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud. We shall not otherwise be liable for any loss, damage or delay however caused, including in particular where such loss, damage or delay is caused by circumstances beyond our reasonable control.


Patient obligations

  • You must always provide us full, true and accurate information, correct any information already provided that later becomes or is found to be incomplete, untrue and/or inaccurate.
  • You must inform us without delay of any change in your personal circumstances that may be relevant to your treatment and/or to the consent given by you or a partner/donor/surrogate.
  • You must inform us any change in your address and/or contact details. If we are unable to contact you in order to take your instructions and/or seek payment for frozen storage then we may destroy any frozen samples notwithstanding the period of storage for which you have given consent.
  • Unless we agree with you in writing to the contrary, any patient and partner signing a consent form in respect of treatment will be jointly and severally liable for any monies owing to us in relation to that treatment. This means that we may seek payment from either the patient or their partner.