Careers at CREATE Fertility

CREATE Fertility are the UK’s pioneers of Natural & Mild IVF treatment. We are committed to delivering the highest quality patient care and widest range of treatments in order to achieve the best possible chance of pregnancy for our patients.

Our specialist teams include Consultants, Embryologists and Nurses, as well as Administration and Clinical roles, all of whom are highly experienced. We also have a dedicated central team, based in London, composing of HR, IT, Finance and Marketing.

Apply for a position

If you wish to apply for any of the roles featured you are invited to email your CV with covering letter.

Email Cherelle Rustin

Patient Co-ordinator - Manchester

Summary of Role:

CREATE Fertility are the fastest growing IVF provider in Europe, with plans to go internationally in the near future. The Patient Co-ordinator is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion. They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of the company, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.

Key Responsibilities:

  • Ensuring that all new patients are met and placed into the agreed journey
  • That all agreed contact and touch points take place, offering industry leading service
  • Liaise with clinical members of the team to provide high quality service and information to patients
  • Use central and local reports to monitor personal performance against targets
  • Offering support and guidance on CREATE range of services
  • Ensure that the service excels on patient experience with early intervention when issues occur
  • Effectively lead and support patients through the process to ensure a consistent delivery of high quality service and performance
  • Ensuring all treatments are in line with company fertility protocols and guidelines
  • Ensuring that all activities are carried out in accordance with HFEA requirements

 

Person Requirements:

  • Exceptionally empathetic and a passion for customer service and a proven track record of seeing things from a customer’s perspective, putting the customer first, understanding customer concerns and securing resolution when issues occur
  • Performance driven, able to manage at pace, self-motivated and able to prioritise
  • Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
  • Will need to be good at handling time-sensitive projects and working to strict deadlines
  • Performance driven, able to manage at pace, self-motivated and able to prioritise
  • Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
  • Organised and able to multi-task
  • Strong commercial instincts and experienced at setting and meeting targets
  • Outstanding people management skills
  • Have the right to live & work in the UK

 

Package & Benefits:

  • Competitive salary
  • Great working environment
  • Health care
  • Pension

Applicants who meet our criteria are invited to send their CV with covering letter Apply now

Patient Co-ordinator - Bristol

Summary of Role:

CREATE Fertility are the fastest growing IVF provider in Europe, with plans to go internationally in the near future. The Patient Co-ordinator is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion. They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of the company, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.

Key Responsibilities:

  • Ensuring that all new patients are met and placed into the agreed journey
  • That all agreed contact and touch points take place, offering industry leading service
  • Liaise with clinical members of the team to provide high quality service and information to patients
  • Use central and local reports to monitor personal performance against targets
  • Offering support and guidance on CREATE range of services
  • Ensure that the service excels on patient experience with early intervention when issues occur
  • Effectively lead and support patients through the process to ensure a consistent delivery of high quality service and performance
  • Ensuring all treatments are in line with company fertility protocols and guidelines
  • Ensuring that all activities are carried out in accordance with HFEA requirements

 

Person Requirements:

  • Exceptionally empathetic and a passion for customer service and a proven track record of seeing things from a customer’s perspective, putting the customer first, understanding customer concerns and securing resolution when issues occur
  • Performance driven, able to manage at pace, self-motivated and able to prioritise
  • Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
  • Will need to be good at handling time-sensitive projects and working to strict deadlines
  • Performance driven, able to manage at pace, self-motivated and able to prioritise
  • Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
  • Organised and able to multi-task
  • Strong commercial instincts and experienced at setting and meeting targets
  • Outstanding people management skills
  • Have the right to live & work in the UK

 

Package & Benefits:

  • Competitive salary
  • Great working environment
  • Health care
  • Pension

Applicants who meet our criteria are invited to send their CV with covering letter Apply now

Healthcare Assistant - Bristol

Summary of Role:

CREATE Fertility is one of the leading IVF and fertility treatment providers in the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation. We are led by world-leading Professors, including Professor Stuart Campbell and Geeta Nargund, our Medical Director and one of the nation’s leading fertility specialists.

We are looking to recruit Full Time Healthcare Assistants for our expanding CREATE Fertility Services in Bristol. This is a fantastic opportunity to be part of an established and highly respected IVF and Fertility service, which specialises in Natural Cycle and Mild IVF.

The Candidates may have previous experience in either Fertility Units or Gynaecology Outpatient Departments. This is an excellent opportunity to progress your career in the fast growing speciality of fertility and IVF.Daily tasks will include chaperoning, phlebotomy, patient consultations, assisting in theatre and recovery during Oocyte Retrieval’s, Embryo Transfers and other diagnostic procedures. The role will also include relevant nursing administrative tasks.

Our clinics operate a 7-day per week service with weekends scheduled on a rota basis however, flexibility is essential.The successful candidates would be based at our clinic in Bristol.

Person Requirements:

  • Experience with working in the Private Sector an advantage.
  • Have the right to live & work in the UK

 

Package & Benefits:

  • Great working environment
  • Health care
  • Pension
  • Annual season ticket loan

Applicants who meet our criteria are invited to send their CV with covering letter Apply now