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Treatment terms and conditions

These Terms & Conditions apply to all services that we (Create Health Limited trading as CREATE Fertility) provide to you. We reserve the right to modify these Terms & Conditions any time. Please check back regularly for any changes.

IMPORTANT: Please note that no provider of fertility treatment services is able to guarantee a successful outcome or an absence of complications. Accordingly, we are unable to give a commitment that any fertility treatment that you undertake will lead to a pregnancy and/or will be without complications.

Consent forms

  • We will discuss your treatment options with you during your pre-treatment consultation(s). You will need to consent to your chosen treatment(s) prior to the start of any treatment. You must not sign any consent form if you either do not agree with the statements that you are being asked to agree or if you consider that anything is unclear. You should not sign any consent form until any questions that you may have are answered to your satisfaction.
  • You may withdraw your consent after you give it by giving us reasonable notice/confirmation in writing of the withdrawal of your consent.

Screening tests/counselling

  • Some treatments require mandatory screening tests and/or counselling. These vary depending on the type of treatment and must be completed in order to undergo treatment.

Clinical staff and appointments

  • Whilst we make reasonable efforts to ensure that appointments run to time and in order to provide continuity of service, we cannot guarantee that appointments will not be delayed or that you will see the same clinician on every visit.

Prices and Payment

  • Our Price Guide is subject to change without notice. The price of any consultation/treatment will be confirmed to you at the time of booking. Please note that the costs of any excluded items (please see our Price Guide for details) and for dealing with any unforeseen complications and/or requests for additional services are in addition to any fees agreed in advance of consultation/treatment and become payable as they are incurred.
  • Payment for services provided by CREATE Fertility is required in full at the time of booking and in any event before your consultation or (as applicable) the commencement of the treatment or service. We reserve the right to cancel any appointment if payment has not been received.
  • If you decide not to proceed with treatment following a treatment consultation a fee of £500 will be charged.
  • All prices are in pounds sterling. All prices include VAT (where applicable).
  • Where stimulated IVF/ICSI, Egg Donation (both UK and overseas), natural, natural modified, egg sharing and surrogacy cycles are not successful, we offer a free follow-up consultation within six months of the date of the negative result.
  • Any treatment packages must be agreed and paid for before treatment commences.

Cancellation and refunds

  • Drugs and consumables are not returnable or refundable.
  • Services are not refundable once performed and are otherwise subject to our terms relating to refunds and cancellations.
  • In the event that a treatment cycle is abandoned prior to egg collection, a charge will be incurred of £200 per scan that has been completed. Any other services rendered will also have to be settled in full.
  • In the event that no egg/eggs are collected at the egg collection, no refund will be issued.
  • In the event that no embryos from any of the treatment cycles below are suitable for transfer or freezing, no refund will be issued:
    • Natural Cycle IVF
    • Natural Modified IVF
    • Mild IVF
  • In the event that a frozen embryo transfer (FET) cycle does not result in suitable embryos to transfer because the embryo(s) have not survived the thawing process, a refund of £400 will be issued.
  • Consultations may be cancelled and rescheduled provided that not less than 48 hours notice of cancellation is given. If consultation appointments are cancelled at less than 48 hours notice or are not attend without cancellation then the cancellation is non-refundable.
  • Our Price Guide details what credits/refunds are available in respect of treatments/packages that are discontinued. Where our charges are refundable a credit may be applied to your account. Otherwise, refunds are normally made within 28 days.
  • If no Egg collection takes place in the cycle, the patient will be refunded £250.

Additional and third party services

  • Costs for medication, blood tests, intravenous sedation anaesthesia, in vitro maturation, additional scans, other laboratory tests and additional procedures can vary depending on your clinical need and your response to treatment. Any additional services will be chargeable at our standard rates or, where these services are provided by outside parties, at the fees charged by that provider
  • In some circumstances additional services will need to be performed due to recommended changes to treatment. For example if on the day of egg collection, ICSI is recommended due to a change in the quality of sperm, then this will need to paid for prior to the treatment being performed. These treatments will be discussed with you prior to them taking being carried out.

Consequences of non-payment

  • We reserve the right to cancel appointments and discontinue treatment/services for non-payment of our fees. Failure to pay the applicable fees for frozen storage may lead to the stored embryos/gametes being destroyed.
  • The clinic regrets that if accounts remain unpaid for more than two weeks legal action may have to be taken to retrieve the funds.

Liability

  • Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud. We shall not otherwise be liable for any loss, damage or delay however caused, including in particular where such loss, damage or delay is caused by circumstances beyond our reasonable control.

Patient obligations

  • You must always provide us full, true and accurate information, correct any information already provided that later becomes or is found to be incomplete, untrue and/or inaccurate.
  • You must inform us without delay of any change in your personal circumstances that may be relevant to your treatment and/or to the consent given by you or a partner/donor/surrogate.
  • You must inform us any change in your address and/or contact details. If we are unable to contact you in order to take your instructions and/or seek payment for frozen storage then we may destroy any frozen samples notwithstanding the period of storage for which you have given consent.
  • Unless we agree with you in writing to the contrary, any patient and partner signing a consent form in respect of treatment will be jointly and severally liable for any monies owing to us in relation to that treatment. This means that we may seek payment from either the patient or their partner.

Supplemental Terms and Conditions for Special Offer 3 Cycles of Natural/Natural Modified Cycle IVF

These Terms & Conditions apply specifically to the 3 Cycles of Natural/Natural Modified Cycle IVF package (the Cycle Package) that we (Create Health Limited trading as CREATE Fertility) can provide to you. We reserve the right to modify these specific Terms & Conditions (T&Cs) any time. Please check our standard Terms and Conditions regularly for any changes which also apply to these T&Cs.

If any of the terms in these T&Cs contradict the terms of our standard Terms and Conditions, then these T&Cs will apply insofar as the terms refer specifically to the 3 Cycle Package. All additional terms in our standard Terms and Conditions will also apply.

IMPORTANT: Please note that no provider of fertility treatment services is able to guarantee a successful outcome or an absence of complications. Accordingly, we are unable to give a commitment that any fertility treatment that you undertake will lead to a pregnancy and/or will be without complications.

The 3 Cycle Package and additional package options:

  • The Package is provided by CREATE Fertility to offer you a heavily discounted service which is more cost effective than paying for one cycle of treatment at a time.
  • The Package includes the following services as part of your treatment:
    - All monitoring scans;
    - Clinical advice throughout your treatment;
    - Treatment consultation;
    - Egg collection;
    - Embryo freezing and storage for a 12 month period;
    - Blastocyst culture;
    - Up to 3 transfers of fresh or frozen eggs;
    - Pregnancy blood tests; and
    - Early pregnancy scan;
    (collectively known as “the Cycle Package”)
  • In addition to the Cycle Package, you can purchase a Support Package at a discounted price to cover up to 3 cycles of treatment which will include the following:
    - Blood tests required during your Treatment (Luteinising Hormone and Oestradiol);
    - Sedation by a consultant anaesthetists; and
    - HFEA cycle fee;
    (collectively known as “the Support Package”)
  • In addition to the Cycle Package, you can purchase ICSI treatment for Natural/Natural Modified treatment (“the ICSI Package”) at a discounted price when you purchase the Cycle Package. ICSI treatment can be paid for on a ‘per cycle’ basis.
  • The cost of medication is not included in the price of the Cycle Package, Support Package or ICSI Package.
  • The Cycle Package and any additional package options purchased alongside the Cycle Package must be used within a 12 month period from the date of payment of the Cycle Package. Any extension to this timeframe will be at the sole discretion of CREATE Fertility.

The Cycle Package treatment

  • The Cycle Package treatment allows you to have up to 3 cycles of treatment, which includes up to 3 fresh and/or frozen embryo transfers. Please note that fewer or no transfers may take place if treatment under the Cycle Package does not result in viable embryos to transfer (this will be at the discretion of the embryologist).
  • For the process of embryo freezing and storage, the 12 month period will begin from the date of the first freezing of the embryos.
  • Should you encounter difficulties with your pregnancy and/or suffer a miscarriage during your Cycle Package treatment, it is at the discretion of CREATE Fertility whether you will be permitted to continue treatment under the Cycle Package.
  • Any treatment delivered under the Cycle Package is provided at the discretion of CREATE Fertility.
  • Should you have a live birth you will not be entitled to any refund of the remaining Cycle Package, Support Package.

Prices and Payment

  • The price of the Cycle Package, Support Package and the ICSI Package as well as any additional treatment or package purchases may be subject to change at the discretion of CREATE Fertility.
  • All medication will be priced individually and you will be required to pay for any medication in addition to the Cycle Package, Support Package or the ICSI Package purchased. We will inform you of the price of any medication you require prior to you paying for the medication.
  • The price of the Cycle Package, Support Package and the ICSI Package is not divisible (separately or in combination) and will be subject to any additional fees or cancellation fees (see below).
  • Payment for the Cycle Package and Support Package is required in full at the time of booking and in any event before your consultation or (as applicable) the commencement of the treatment or service.
  • Payment for ICSI are to be paid on a per cycle basis.

Cancellation and refunds

Cycle Package

  • Should you decide to cancel your Cycle Package the following charges will apply:
  • Cancellation prior to beginning treatment, you will incur a £500 cancellation fee; or
  • Cancellation after 1 cycle of treatment, you will incur a £500 cancellation fee plus the cost of one cycle of treatment at the full price of £2,995; or
  • Cancellation after two cycles of treatment, you will incur a £250 cancellation fee plus the cost of two cycles of treatment at the full price of £5,990; following which you will be refunded the difference of the remaining costs of the Cycle Package you have paid less the charges set out above.

Support Package

  • Should you decide to cancel your Cycle Package prior to completion of all 3 cycles of treatment your Support Package will be automatically cancelled and, you will be required to pay the difference between the discounted rate of the Support Package (set out in the Prices and Payment section above) and the standard rate of one natural/natural modified cycle IVF support package.

ICSI Package

  • Should you decide to cancel your Cycle Package prior to completion of all 3 cycles of treatment you will be required to pay the difference between the discounted rate of each use of the ICSI Package (set out in the Prices and Payment section above) and the standard rate for an ICSI cycle for each completed ICSI procedure.

Additional Treatment

  • Should you decide to cancel your Cycle Package prior to completion of all 3 cycles of treatment, and if any additional treatment is purchased alongside the Cycle Package at a discounted rate, you will be required to pay the difference between the discounted rate for such additional treatment and the standard full rate prior to payment of any refund. This will include the use of preimplantation genetic screening (PGT).
  • The difference will be deducted from the refund amount, before the refund is paid to you.
  • The charge of any cancellation fee (as set out above) shall be at the sole discretion of CREATE Fertility.
  • If you have a live birth from treatment provided under the Cycle Package, you will not be entitled to any refund under the Cycle Package.
  • The Cycle Package price includes the cost of freezing and storage of embryos for a period of 12 months even where viable embryos for freezing are not created. No refund will be due if no embryos are suitable for freezing.