Coronavirus Frequently Asked Questions
Supporting patients during lockdown
We are doing our best to keep patients updated with regular updates on our website, weekly webinars and live Q&A sessions. We continue to keep in touch with patients awaiting treatment and our website and social media pages are being regularly updated as new information is released.
We have maintained a number of clinical and support staff who are here to support you through this very difficult time. If you do have any specific concerns we have a team of Senior Clinicians, Embryologists and nurses here to help.
We will update our website with the very latest information from the HFEA and other associated bodies. We are also working to keep a live Frequently Asked Question section on the Covid-19 page.
We have fully embraced new remote working technology to allow us to continue to offer you support during this time. We are maintaining our support centre open hours across the week, though our lines are busy and it may take us longer than normal to answer your query so please do bear with us.
This is undoubtedly one of the most challenging periods we have faced and we know that it is incredibly difficult for you too. We know that you, as patients, need answers and reassurance and we are working hard to provide this for you as best as we can.
Please do get in touch if you have any questions, concerns, or just want some reassurance – we are here to support you.
We understand that the current situation is making many of our patients feel incredibly anxious about how their future fertility will be impacted. Patients are able to book consultations with our clinical team, who can discuss your particular diagnosis and potential treatment options.
We are also posting lots of information about support and physical and emotional well-being on our website and social media, including blogs and media recommendations – read article.
We want all our patients to be able to access much-needed support during this difficult and uncertain time. All of our patients are able to access our independent counsellor for a remote consultation, and if you have already settled your account for your treatment, then one session is included within the cost. They are able to offer virtual or phone sessions to provide additional emotional support in this difficult time.
One of our counsellors has also written a blog about how counselling can support you during this period and how to prepare yourself for when treatment resumes. Click here to read it.
Supporting NHS funded patients
We are working closely with NHS CCGs, which commission fertility treatment, to gain clarity for NHS patients who may be affected by the pause in fertility treatment.
CCGs have tended to take a flexible approach, taking into account the exceptional circumstances at this current moment in time. We will update more on this issue when we have further information.